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707-694-0940  •  Get Directions

Office Policies

Scheduling
To schedule an appointment there are several methods to reach me:
Call: 707-694-0940
Text: 707-694-0940
Email:  elaina.therapy@gmail.com

I strive to accommodate the complexities of my clients’ schedules while maintaining some consistency in my own schedule. I will do my best to notify you well in advance about my vacation weeks or any need to change or cancel a scheduled appointment. 


Cancellation Policy
My cancellation policy is 48 hours advanced notice to avoid incurring a fee. Please notify me 48-hours in advance if you need to cancel.

Insurance Reimbursement
Fee for service: Payment at time of service is required. I am not accepting insurance at this time. I am considered an out-of-network provider by most insurance carriers.

You will be responsible for full payment at each session. I am able to provide you with a billing statement to submit to your insurance carrier for reimbursement.  The insurance company will send the reimbursement check directly to you. It is your responsibility to ascertain what coverage and reimbursement rates are covered by your policy.

Emergencies
I try to be available to my clients in times of crisis.  I offer crisis appointments, including weekends.  However, there are times I am not available outside of appointment times; thus, you will be provided with crisis line numbers.  In the event of a life threatening emergency please dial 9-1-1 or go to your nearest emergency room. 

Confidentiality
Your right to confidentiality is essential to the success of our work together.  In fact, the law requires that I preserve your confidentiality. Your consent is required to release any information about you or your treatment. 

There are several important legal exceptions to confidentiality:
If I assess that you are in imminent danger to yourself.
If I assess that you are in imminent danger to another individual
If I learn of, or suspect, abuse of a child, elder adult, or dependent adult I am mandated by law to report my suspicions to the appropriate agency.